Shipping & Returns

All orders that are placed by 4 pm eastern standard time will be processed the same day.
Standard shipping: 7-10 days

Expedited shipping: 3-5 days

We will always assist in any way we can with tracking information.

All baskets that leave our facility becomes the responsibility of the buyer. If a basket is shipping to a Hospital or a Hotel we can not guarantee that the basket will arrive prior to the patient or the guest checks out. Picking up of the basket is the full responsibility of the buyer. UPS will not pick up the package and reship to a new location.
All Baskets are shipped with UPS, USPS or Amazon. If you would like to return an unopened item please email us for a return label at
Or you can use your own return label and ship to our address:
Pure Spa Gifts
773 Bedford Ave 3A
Brooklyn NY 11205 has a 100% satisfaction guarantee. If you or your recipient are not completely satisfied with the quality of your order please contact our customer service department within 5 days of receipt to ensure a prompt exchange or refund. You may return new, unopened items sold and made by our company within 10 days of delivery for a full refund. Once an item has been return a full refund will be issued.
All Gifts and Gift baskets shipped from our facility will arrive with contents as seen in our on-line photo’s and descriptions. In the case that a particular item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Our 100% guarantee only requires for the gift basket to be returned in the original state.